$297 for a limited time (Normally $497)

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The Customer Service Experience CWProTalk

Payment Details

One Payment of $297
Payment will be billed to your credit card and your receipt will be sent to the email you provided.

What's Included:

The Customer Service Experience: How To Meet and Exceed Customer Needs will explain the skills and insights needed to assure every customer will have a pleasant, productive and exceptional customer experience. In any business environment, it’s important to recognize there are internal and external customer servicing best practices. Stellar customer service is essential to business as well as personal success. Using real-life and business examples, you will learn how the techniques, tone, and manner of internal and external customers’ questions, issues, and complaints can build or destroy a relationship as well as set the groundwork for ongoing loyalty. Attendees who complete all activities and knowledge checks in the toolkit and attend all 3 webcasts will earn a badge.

This three-part CWPro Talk Webcast will feature Professor Robin Newhook. Professor Newhook has extensive experience servicing business-to-business and business-to-consumer clients.She has worked in a call center environment, training call center representatives by developing and implementing customer-facing processes and servicing strategies.

What Happens Next?

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