40% off  Save $200
The Customer Service Experience:
How to Meet and Exceed Customer Needs in Any Situation
ONLINEÂ Â |Â Â SELF-PACEDÂ Â |Â Â 24/7
Enroll TodayBoost Your Career – Upskill!
Explore how good customer service is essential to business and personal success.
Understand the principles and skills needed for exceptional customer service in both consumer and workplace relationships.
Examine how customer service has changed with new servicing channels and technology such as social media and artificial intelligence.
This Course is for you if you:
You have ever been the victim of bad customer service and understand how servicing needs leads to the success of a brand.
You recognize the link between people skills and professional and personal success.
You want to examine how exceptional companies treat their customers and use those skills throughout your career.
You want to learn how companies are embracing new technologies such as social customer support for omni-channel customer support.
The customer Service Experience:
How to Meet and Exceed Customer Need in Any Situation
Join Robin Newhook for this CWProTalk
Professor Robin Newhook has extensive experience in B2B, B2C, and non-profit marketing through multi-channel marketing, data analytics, new business development, sales, product development, strategic planning, and corporate branding. She has worked in many business areas including financial services, loyalty marketing, educational publishing and consumer packaged goods. Some of the organizations she has represented include American Express, Citibank, Amazon, Scholastic, CarShield, and National Geographic.
Professor Newhook has been at The College of Westchester for 14 years and has taught more than 20 courses in the departments of Business Administration and General Education in the Adult, Online, and Day divisions.
She has two adult daughters, one is a licensed mental health counselor, one is a telecommunications project manager. Also part of the family are her two dogs, Buddy and Luna. In her spare time, Robin and her husband play in the classic rock band "Robin and The Hoods."
What You Should Know!
Customer-focused business-to-consumer businesses see nearly double the revenue growth
as compared to those that are less customer-focused.
73% of consumers will switch to a competitor after multiple bad experiences.
Over 50% of consumers feel increasingly stressed and exhausted when dealing with customer support;
3 out of 4 say a bad interaction with a business can ruin their day.
Business leaders say one of their top priorities for the coming year is
to build out their digital care ecosystems.
Two-thirds of business leaders say investing in customer service AI will result in
significant performance improvements.
Stats from 51 customer service statistics you need to know (zendesk.com)
GET IT!
Access to all 3, 90-minute webcasts!
Plus access to our Customer Service Toolkit (Approximately 3 hours of content)!
Toolkit includes videos, articles, worksheets, best practice tips, and knowledge checks!
 Through Professor Newhook’s extensive experience in call center environments and servicing business-to-business and business-to-consumer clients, you can learn to meet and exceed customer needs in any situation. Through the use of interviews, quizzes, and worksheets, each session will ensure you understand each key concept and how you can utilize them in your own career. You will have access to an online toolkit with additional videos, slides, real-world case studies, and articles so you can continue to learn about the topics between sessions. Upon completion of each session, you will have to pass a knowledge check quiz within the toolkit. If you complete all activities and knowledge checks in the toolkit and watch all 3 CWProTalk Webcasts, you will earn the CWPro badge, The Customer Service Experience: How to Meet and Exceed Customer Needs In Any Situation.
OVERVIEW OF CWPROTALK
CWProTalk Webcast 1: Customer Service, Consumer Behavior and Business Success
CWProTalk Webcast 2: Best Practices and Skills of Customer Service
CWProTalk Webcast 3: Customer Service and the New Communication Channels of Social Media and AI
We're Ready! Are You?
