Intro to Negotiation: This first module will help you understand the basics of negotiation and the role negotiation plays in today’s world. You’ll be introduced to important strategies, learn the negotiation mindset, and understand the personal skills needed to be successful.

The Emotional Aspects of Negotiation: In negotiations, emotions come into play from all sides.  After all, you wouldn’t be negotiating if you didn’t feel strongly about your outcome or if your desired outcome was the same desired outcome as the other party. This second module will help you take note of your own communication style, better gauge the personalities, feelings, motivations and interests of others, and be aware of the cultural, psychological, gender and ethics issues. As a result, you will have the tools to build rapport for a successful negotiation outcome.

We have discussed the basics of negotiations, some foundational skills to master, and how to best understand the emotions of the people with whom we will negotiate. Next, let’s discuss some important tools that will help you achieve your desired negotiation outcome.This module covers how to best plan your negotiation and mastering key negotiation techniques. The more familiar you are with the key points and different scenarios that may occur during a negotiation, the more likely you are to achieve your desired outcome.

Let’s face it, all negotiations don’t result in a Win-Win outcome. The parties involved are addressing a topic for which they are in conflict and have different, often opposing views.  It is often something they are passionate about, and passion goes hand-in-hand with emotion.  There are bound to be disagreements, tensions, and sometimes communication breakdowns. This module helps you best anticipate communication breakdowns and provides sound negotiation advice on how to handle when they do happen.

Your goal in the negotiation is to secure the maximum value and outcome. Evaluating the final outcome is not only helpful in terms of assessing your role in the negotiation, but helping you prepare for future negotiations.  What went well?  What could have gone better?  How could you have changed your words and actions for a more desirable outcome? Our final module discusses a reflection on the process, a review of the value and benefits of the outcome, and confirmation of the follow-up and next steps. Use the skills and tools you have learned throughout the course by practicing negotiation!